Added Value

In order to extract sales information and derive appropriate measures from data and notes, a rigorous implementation of a CRM strategy is required. The necessary tool must be adapted/integrated to your sales, marketing and service processes and available to all relevant sales employees. Only if all employees and business units are involved in this process, can a customer history, necessary for a CRM strategy, be created and used!

An efficient tool support means:

• Common understanding in Sales and Services
• Optimizing your processes by establishing standards
• Continuous improvement of data quality
• Central Contact and Activity Management including History
• Transparency in your Opportunities and increase in Sales
• Well-grounded data acquisition for Opportunity and Risk Management
• Perfect tool for Analysis
• Access to sales information from any location, any time and on any device

With CRM and/or XRM Systems (Microsoft Dynamics CRM) all relevant information and processes are integrated in one solution.